Smile listens to your customers across every channel and analyzes them with AI. We build the automation that turns every signal into an action inside your own tools — with no manual work.
Smile is an experience intelligence (CX/EX) platform for people and AI agents. It gathers what your customers say across every channel — surveys, calls, chats, tickets, social media — analyzes it with AI, estimates how much each signal is worth to the business, and routes it to the person or agent who can act on it.
It includes its own agents that work on top of that information: the Analysis Agent answers in natural language what is happening and why, and the Case Agent resolves what it can and routes the rest to the right team, with the full context of the customer. Smile also lets you build custom agents on top of its own intelligence.
Smile identifies at-risk customers in time by crossing their opinion with service usage and contact history. We build the flow that delivers that alert to the right owner — in your CRM, Slack or WhatsApp — before the customer leaves.
Smile crosses each customer's satisfaction with what they already buy to detect who to offer what, and when. We automate sending that offer to your sales team or your campaigns, without waiting for the next report.
Smile identifies your promoters at the right moment. We build the flow that turns that signal into a review, referral or testimonial request — automatically, with no one having to remember to ask for it.
Smile doesn't just receive data: it also sends alerts, cases and results to your systems. We build that bridge with n8n — connecting Smile to your CRM, ticketing, ERP or messaging channels, and scheduling the data loads Smile needs to calculate what each customer is worth.
We design the automation that connects Smile to the rest of your stack — CRM, WhatsApp, Slack or your ERP.
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